Exchanges & Refunds
Two-Week Return & Evaluation Framework
Should a timepiece fail to meet your exact expectations, you are entitled to request an authorized return or exchange within 14 calendar days of your physical delivery date.
- Pristine Condition Mandate
- Returns cannot be authorized for items that have been worn, resized, or modified. To remain eligible, the watch must preserve its factory-fresh status, including all original protective plastics, crystal stickers, hangtags, and presentation boxes.
- Return Authorization Protocol
- Never ship items back without prior clearance. Contact our support desk on Telegram or via Email to receive official return routing instructions and destination labeling. Once dispatched, you must provide our team with your active return tracking code.
- Mandatory Postal Restrictions
- Do NOT ship returns via commercial couriers such as DHL, UPS, FedEx, or EMS. All reverse shipments must be routed strictly through standard international registered postal mail to prevent rejection at Chinese customs entry points.
- Return Transit Expense
- All international return shipping postage, handling fees, and carrier charges are the sole responsibility of the buyer.
- Refund Finalization
- Refunds or store credits are processed and issued exclusively after the returned timepiece arrives at our inspection lab and passes physical condition verification.
Cross-Border Customs Advisory: International reverse shipping into China is subject to rigorous regulatory screening. Local customs authorities occasionally reject inbound parcels and route them back to the original sender, resulting in extended transit loops and secondary postal costs.
We strongly advise reviewing all product specifications, case measurements, and dial configurations carefully before purchasing to avoid the complexities of international return shipping.
Ready to Initiate a Return?
Reach out to our support team first to secure verified return instructions and destination routing coordinates.